Q: Is there a minimum order?
A: Yes, there is a 12 piece minimum.

Q: How long does it take to get a quote?
A: Once a request is received, a quote is typically provided within two business days.

Q: Can I see what my design will look like before it is printed?
A: Yes, a virtual proof will be provided for your review and approval.

Q:What artwork format is needed?
A: : To ensure the best quality print, please provide vector file formats such as EPS and AI or PDF with any fonts outlined. If a vector format is not available, we also offer artwork conversion for a fee to ensure flawless printing.

Q: When will I receive my order?
A: Standard turnaround time is 15 days from quote approval. Rush service may be available at an additional cost.

Q: Where do I pick up my order from?
A: Orders may be picked up at Lanakila Custom Products located at 1809 Bachelot Street. For an additional handling fee, orders can be delivered (Oahu only) or shipped via USPS. Minimum quantities may apply.

Q: What forms of payment do you accept?
A: We accept most major credit cards, cash and checks. An invoice will be emailed to you when the order is completed. Payment must be received prior to pickup or delivery.

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